Shipping
Where do you ship to?
We ship internationally, with a primary focus on the UK, United States, and GCC countries (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman). We also ship to many other countries worldwide.
How long does delivery take?
Delivery times vary by destination. Typically, orders arrive within 7–15 business days for international shipments. Expedited options may be available at checkout.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — check our homepage for current offers.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your order via the carrier's website or through your Hooriva account.
Orders
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@hooriva.com if you need to make changes.
What if my order arrives damaged or incorrect?
We sincerely apologise for any inconvenience. Please contact us within 48 hours of delivery with your order number and photos of the issue, and we will resolve it promptly.
Do you offer order confirmation?
Yes. You will receive an email confirmation immediately after placing your order, followed by a shipping notification once your order is dispatched.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, in original condition, and in original packaging. Some items such as personalised or hygiene-sensitive products may not be eligible for return.
How do I initiate a return?
Email us at support@hooriva.com with your order number and reason for return. Our team will guide you through the process and provide a return authorisation.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and PayPal.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, PCI-compliant payment system. We never store your card details.
Do you offer instalment payments?
Shop Pay Instalments may be available depending on your location. This option will appear at checkout if eligible.
Products
Are your products genuine and high quality?
Yes. Every product in the Hooriva catalogue is carefully selected for quality, style, and practicality. We work with trusted suppliers to ensure you receive exactly what is shown.
Do your products come with a warranty?
Warranty terms vary by product. Electronics such as our car inverters typically include a manufacturer warranty. Details are listed on individual product pages.
How do I know which size to order?
Size guides are available on relevant product pages. If you are unsure, feel free to contact us before ordering and we will be happy to advise.
Contact Us
Still have questions? We are here to help.
Email: info@hooriva.com
We aim to respond to all enquiries within 24 hours.